Refund & Cancellation Policy
Last updated: 5 November 2026
This Refund and Cancellation Policy applies to the website and services of Naya Sahara Foundation, Ramanuj Nagar, Vrindavan, Mathura, Uttar Pradesh – 281121, India.
Donations Are Non-Refundable
Donations made to Naya Sahara Foundation are voluntary and are generally not refundable, as they are used quickly for our charitable work.
When a Refund Is Possible
We will refund your donation if money was deducted twice, a wrong amount was charged because of a technical error, or the payment failed but money was deducted from your account.
How to Request a Refund
Contact us within 7 days of the donation with your name, mobile number, date, amount and payment / transaction ID. You can email us or WhatsApp us.
Refund Processing
After verification, approved refunds are processed within 7 to 10 working days to the same payment method used for the donation.
Cancellation
A donation cannot be cancelled once the payment is successful. If a payment fails, any deducted amount is usually reversed automatically by your bank within 5 to 7 working days.
Receipts After a Refund
If a refund is made, the donation receipt for that amount becomes invalid and cannot be used for any tax benefit.
Contact Us
Naya Sahara Foundation
Ramanuj Nagar, Vrindavan, Mathura, Uttar Pradesh – 281121, India
Email: nayasaharafoundation@gmail.com
Phone: +91 90680 69427 · WhatsApp: +91 87913 99427